Need a replacement part for my drain (or stopper). How do I request for one?
We can help you get the right replacement part for various drain components, including the stoppers, drain cap and drain clicker. Follow the instructions below to request a replacement and ensure you receive the correct item.
Steps to Request a Replacement Drain Part:
To begin the process, please send us an email at support@ikouinc.com with the following information:
- A Clear Photo of the Drain Part that Requires Replacing:
- Take a photo of the drain showing the part you need to replace. This helps us identify the specific component, whether it’s the drain cap, the clicker, seal, plastic ring or other part.
- Your Original Order Number:
- Include the original order number for when the drain or vanity was purchased. This information helps us verify the product details and match it with the correct replacement parts.
- Please also include your shipping address
- Description of the Problem:
- Briefly describe the issue you’re experiencing with the drain (e.g., "clicker is stuck," "drain cap is tarnished," etc.).
Common Drain Parts Available for Replacement:
To help you identify which part you might need, we’ve attached reference images of the most frequently requested components:
- Drain Cap: The top piece that sits over the drain opening, typically used to stop or release water flow.
- Drain Clicker: The internal mechanism that controls the open/close functionality of the drain.
How to Proceed:
Once we receive your email with the above details, we will review the information and confirm availability, pricing, and shipping details. We are dedicated to assisting you and will do our utmost to ensure you receive the right part as swiftly as possible.